Key metrics for the provider experience
See full project
See full project
Creating enhancements across the board
Adding new features and improving the existing experience
Highlights include updates to: patient queue, intake information, scheduling, images in encounter history, provider profile, images in chat, accessibility, and contraindications.
Net new features include: interpreter services, 2 factor authentication, patient flagging and notes, virtual backgrounds, embedded expereince in ex
Apr 2023 - Aug 2025
Senior User Experience Designer
Key metrics for the provider experience
Bridging virtual and in-person care by enabling lab orders
Creating an end-to-end labs experience that gives patients the flexibility to get labs done at home or in person significantly expands our care offerings and diagnostic accuracy. We introduced 20+ lab offerings for providers to select from when necessary. The introduction of lab orders opens the door to new clinical offerings and a care model that is more aimed at continuous care.
See full project
Conducting generative research to better understand our providers
Holding conversations with 10 providers allowed us to identify areas of focus and do some light explorations to begin to understand how we might turn the insights into action.
See full project
Creating enhancements across the board
Adding new features and improving the existing experience
Highlights include updates to: patient queue, intake information, scheduling, images in encounter history, provider profile, images in chat, accessibility, and contraindications.
Net new features include: interpreter services, 2 factor authentication, patient flagging and notes, virtual backgrounds, embedded expereince in ex
Apr 2023 - Aug 2025
Senior User Experience Designer
Key metrics for the provider experience
Bridging virtual and in-person care by enabling lab orders
Creating an end-to-end labs experience that gives patients the flexibility to get labs done at home or in person significantly expands our care offerings and diagnostic accuracy. We introduced 20+ lab offerings for providers to select from when necessary. The introduction of lab orders opens the door to new clinical offerings and a care model that is more aimed at continuous care.
See full project
Conducting generative research to better understand our providers
Holding conversations with 10 providers allowed us to identify areas of focus and do some light explorations to begin to understand how we might turn the insights into action.
See full project
Creating enhancements across the board
Adding new features and improving the existing experience
Highlights include updates to: patient queue, intake information, scheduling, images in encounter history, provider profile, images in chat, accessibility, and contraindications.
Net new features include: interpreter services, 2 factor authentication, patient flagging and notes, virtual backgrounds, embedded experience in external EHR systems, and app rating/feedback prompts.
